I really apologize for this on going situation. I have put together a plan to avoidprevent this from happening in the future. I completely understand how this could be a major issue for the Crew. I have several new agents on the desk. I don’t think I quite understand how to block the rooms. I have designated this task to the Supervisors on each shift. They will manage this going forward to ensure thisit does not happen again moving forward. I will oversee as well to make sure this task is being done before the crew arrives. We truly appreciate our partnership and hosting the crew. Please feel free to contact me directly if there are any other concerns.